Servigistics Demand Planner

• Prepare and submit initial orders for new machines
• Manage all aspects of special parts sales programs
• Lead weekly forecast stock order review meetings

Job Summary (Purpose of Job):

The position is responsible for all forecasting activities associated with service parts. The demand planner will create and maintain forecast models, incorporating business intelligence (IDMS/Servigistics/AI) and related forecast information gathered from internal technical support, customer service, product development, engineering, field sales, and the dealer organization.


RESPONSIBLE FOR:

• Review historical sales trends, research demand drivers, prepare forecast data, manage statistical forecast models, and evaluate forecast results.
• Execute the statistical demand forecast, push to the buyer team, and ensure timely approval, confirmation, and submission of the purchase order(s).
• Coordinate cross-functional research and activities to reconcile and refine the forecast model, thereby improving forecast accuracy and reducing obsolescence.
• Collaborate with field service and dealers to promote Condition-Based Monitoring (CBM) to ensure stock is readily available during scheduled maintenance.
• Collaborate with product support to ensure retrofit/modification/campaign parts are ordered and delivered promptly.
• Attend and participate in regular meetings with account clients and selected high volume customers and dealers.
• Manage all aspects of special parts sales programs. Ensure parts are delivered directly or via the warehouses to the customer, dealer, or mine site within the program-stated lead time.
• React immediately to stock-outs, missed supplier lead times, or transit delays with timely communication to the customer service team. Place purchase orders as needed to support the dealers.
• Prepare and submit, with supporting documentation, recommendations for annual inventory write-off or a scrap of Company assets.
• Prepare and submit initial orders for new machines.
• Participate in the biweekly inventory meeting.
• Lead weekly forecast stock order review meetings with upper management.
• Obtain data from other departments on machine sales forecasts and in-service machine conditions and reflect it in the parts demand forecasting model.

Key Skills / Characteristics

• Highly motivated self-starter
• Inventory Management
• Working knowledge of PTC/Servigistics demand forecasting software
• Prior exposure and experience with Artificial Intelligence in a demand forecasting environment
• Strong attention to detail
• Statistical analysis
• Positive can-do attitude and disposition
• Microsoft Office with a high degree of Excel aptitude
• Strong organizational skills
• Ability to perform in a fast-paced and rapidly changing multicultural environment Flexibility to take on new challenges and responsibilities as the business evolves.

REQUIRED KNOWLEDGE & EXPERIENCE

• BA/BS degree or equivalent experience
• APICS or other forecasting Certification
• 5+ years of practical working experience in demand planning/inventory control.
• Prior experience with PTC/Servigistics forecasting software.