Recruiter :
Kevin Krisko
SUMMARY
A premier John Deere Ag/Turf dealership is looking for a talented Service Manager to backfill a recent promotion, leading a successful department of 20 service professionals. This is consistently a top performing branch committed to providing value-added equipment solutions through sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. Service teams are provided with top-notch training and are the best in the industry. If you want to be one of the industry's best, it's time to come to a company that wants you to be the best!
RESPONSIBILITIES
REQUIREMENTS
A premier John Deere Ag/Turf dealership is looking for a talented Service Manager to backfill a recent promotion, leading a successful department of 20 service professionals. This is consistently a top performing branch committed to providing value-added equipment solutions through sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. Service teams are provided with top-notch training and are the best in the industry. If you want to be one of the industry's best, it's time to come to a company that wants you to be the best!
RESPONSIBILITIES
- Main responsibility is managing the service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes.
- Manage a team of 15-20 service professionals to include shop and field technicians, writers, coordinators and administrators
- Grows profitable service labor sales and exercises disciplined expense control.
- Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Communicates, enforces and monitors service department processes to ensure customer satisfaction
- Creates annual location service department goals, in alignment with the organization's financial and operational objectives
- Executes service department marketing plan with the direction of the aftermarket and marketing managers
- Coordinates customer clinics, field days, and related promotional events
- Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Manage recruiting, staffing and employee development activities
- Assists with the development and training of service personnel and completes performance reviews of service staff
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere products
REQUIREMENTS
- 3+ years of experience managing a service department; demonstrated experience consistently meeting performance metrics preferred
- Experience agricultural, forestry, construction, lawn, or heavy equipment
- Experience analyzing and interpreting internal reports
- High School Diploma or GED equivalent required; Bach/Assoc, degree preferred