VP/GM – Construction Dealer Group

General Manager Operations

Position Overview
We are seeking an experienced General Manager of Operations to lead and optimize all operational aspects of this regional dealership. This position will manage the entire dealership operations including sales, service, parts and rental. With their niche product offering and large geographic territory, they have been experiencing consistent growth over the last several years. This senior leadership role requires a dynamic professional who can drive operational excellence, manage multiple departments, and ensure seamless customer service delivery while maximizing profitability and efficiency across all business functions. The ideal candidate will have dealer management experience overseeing multi-site/multi-state dealership locations.

Key Responsibilities:

Operational Leadership

• Oversee daily operations of the dealerships including sales, service, parts, and rental departments
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement
• Manage inventory planning and allocation strategies to maximize sales opportunities and minimize carrying costs
• Execute operational strategies to achieve company objectives and financial targets
• Ensure optimal inventory management for equipment, parts, and supplies
• Monitor and improve operational metrics including productivity, efficiency, and customer satisfaction

Sales & Customer Service Management

• Oversee daily sales operations across multiple locations, ensuring consistent processes and standards
• Represent the dealership at industry events, trade shows, and professional associations
• Maintain relationships with key customers, contractors, and industry partners
• Ensure exceptional customer service standards across all touchpoints
• Identify opportunities for service expansion and operational improvements
• Handle escalated customer issues and implement solutions to prevent recurrence

Planning & Process Improvement

• Lead continuous improvement initiatives to enhance operational efficiency
• Implement and maintain quality management systems and best practices
• Stay current with industry trends, technology, and competitive landscape
• Develop standard operating procedures and ensure consistent implementation across all dealership locations

Team Management & Development

• Lead, mentor, and develop department managers and staff across all operational areas
• Foster a collaborative work environment that promotes teamwork and professional growth
• Conduct performance evaluations and implement training programs to enhance team capabilities
• Champion safety protocols and ensure compliance with all workplace safety regulations

Financial Management

• Collaborate with senior leadership to develop annual budgets and operational forecasts
• Monitor P&L performance and implement corrective actions as needed
• Optimize operational costs while maintaining service quality standards
• Analyze financial reports and key performance indicators to drive decision-making

Required Qualifications
Experience & Education

• Bachelor's degree in Business Administration, Operations Management, or related field preferred
• Minimum 7-10 years of progressive management experience in heavy equipment, construction, or related industrial sectors
• Proven track record in multi-state operations management
• Experience with heavy equipment sales, service, or rental operations

Core Competencies

• Strong leadership and people management skills with ability to motivate and develop teams
• Excellent analytical and problem-solving capabilities
• Outstanding communication and interpersonal skills
• Proficiency in financial analysis and budget management
• Knowledge of heavy equipment operations, maintenance, and industry standards

Technical Skills

• Proficiency in dealership management systems and ERP software
• Advanced knowledge of Microsoft Office Suite, particularly Excel
• Familiarity with CRM systems and inventory management platforms
• Understanding of compliance requirements and safety regulations

Preferred Qualifications

• MBA or advanced degree in business or operations management
• Professional certifications in operations management or industry-specific credentials
• Experience with manufacturer programs and dealer network operations
• Knowledge of lean manufacturing or Six Sigma principles