Technical Product Trainer – Industrial Equipment

SUMMARY
The Technical Trainer / Field Training Specialist is a customer-facing role responsible for delivering structured, hands-on equipment training to operators, technicians, and field personnel across customer sites, dealer locations, and commissioning events. This position directly supports safe equipment operation, reduced misuse-related service events, and long-term customer competency. Up to 75% domestic and international travel is required.

RESPONSIBILITIES
Customer & Operator Training

• Deliver onsite and field training on equipment operation, safety protocols, and maintenance best practices.
• Conduct hands-on technical instruction for operators, technicians, and dealer personnel.
• Support equipment commissioning, startup activities, and operational readiness evaluations.
• Reinforce standardized operating procedures to ensure safe, consistent, and efficient equipment use.

Training Development & Improvement

• Identify operator knowledge gaps through field observation and post-training assessments.
• Communicate recurring training deficiencies and failure patterns to leadership with actionable recommendations.
• Contribute to continuous improvement of training materials, instructional content, and delivery methods.
• Maintain accurate training documentation, attendance records, and customer feedback reports.

Field Representation & Customer Success

• Actively reduce misuse-related service events through proactive training delivery and operational guidance.
• Represent Air Burners professionally across all customer and dealer touchpoints.
• Build strong customer relationships that reinforce brand reputation and drive long-term loyalty.
• Support the full customer lifecycle from initial commissioning through ongoing operator development.

REQUIREMENTS

• High school diploma required. Technical certification or associate degree in a related field strongly preferred.
• Demonstrated experience operating, servicing, or training on industrial or heavy equipment.
• Background in air curtain burners, forestry, land management, or disaster recovery equipment is a plus.
• Strong mechanical aptitude and practical troubleshooting skills in field environments.
• Excellent verbal communication and instructional delivery across varying technical audiences.
• Ability to work independently, manage time effectively, and adapt to dynamic field conditions.
• Proficiency with Microsoft Office Suite. Experience with LMS platforms or digital training tools preferred.
• Valid driver's license with a clean driving record required.

COMPETENCIES

• Mechanical Aptitude & Troubleshooting
• Instructional Delivery & Communication
• Safety Awareness & Accountability
• Customer Relations & Professionalism
• Problem-Solving & Adaptability
• Attention to Detail & Documentation
• Time Management & Independent Execution
• Continuous Improvement Mindset