Product Support & Service Leader | Dealer Network Development
- Locations
- Region - Southeast
- Work types
- Permanent (Full-Time)
- Salary expectation
- $175,000 to $195,000 per year
- Posted
With more than 20 years in equipment manufacturing, this product support executive has led North American support for a 200+ dealer network, reducing warranty expense by 18% and driving $12M in parts business growth.
Skills
Professional Achievements
As Director of Product Support for the North American operation of a major global construction equipment manufacturer, he led a 30+ member hybrid organization supporting more than 200 dealers across the U.S. and Canada. He reduced warranty expense by 18% through AI-driven analytics and predictive defect forecasting and spearheaded $12M in parts business growth that contributed to a 20% revenue increase. He raised dealer performance from 60% to 95% through scorecards and service excellence programs, partnered with global engineering teams to improve product reliability by 45%, and managed a $5M operating budget. He also built the company’s extended warranty offering from the ground up into a multimillion-dollar service and parts add-on.
Core Competencies
He brings deep expertise in dealer network management, parts and service operations, warranty administration, field service engineering, and telematics. He is skilled in Six Sigma, Lean, 8D problem solving, and root cause analysis, and works fluently in SAP, Oracle, Power BI, and Tavant. His product knowledge spans excavators, wheel loaders, dozers, ADTs, and compact track loaders.
Personal Attributes
He leads with integrity and loyalty, and he works as a detail-oriented, collaborative teammate who communicates openly. He has pushed many team members to pursue technical school or college coursework to grow their value. Trained as an EMT, he has supported his local volunteer fire department.
Personal Preferences
He is targeting Regional Manager, Product Support Manager, or Director of Service roles within the heavy equipment industry. He is seeking total annual compensation of $175K to $195K including bonus, with a minimum base of $130K for the ideal role. He is open to travel up to 75% and to relocation within the Southeast United States. Based in the Atlanta metro, he would also welcome a remote arrangement. He values a culture that puts dealer and customer success first.